At Vorimal, we are proud to offer high-quality handbags created for everyday use, comfort, and practicality. Customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a clear and straightforward return process.

1. Return Window

We provide a 30-day return policy. This means you may request a return within 30 days of receiving your order. Unfortunately, if more than 30 days have passed since the delivery date, we will not be able to offer a refund or exchange.

2. Eligibility for Returns

To be accepted for a return, the item must meet the following requirements:

  • The item must be unused

  • It must be returned in its original packaging

  • All original tags, accessories, and inserts must be included

  • Proof of purchase or an order confirmation must be provided

Items that do not meet these return requirements may not be accepted or approved.

3. Return Shipping Costs

We aim to keep our return shipping terms clear and transparent for all customers.

Defective, Damaged, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please use the prepaid return label provided inside the package to send the product back to us.

Customer Remorse or Change of Mind

If you decide to return an item because you changed your mind, ordered the wrong size or color, or no longer want the product due to personal preference, you will be responsible for arranging the return shipping label and paying all return shipping costs.

Original shipping charges are non-refundable.

4. Restocking Fees

We appreciate our customers and do not charge any restocking fees for approved returns.

Restocking Fee: $0

5. How to Start a Return

Please follow the steps below to begin your return:

Step 1 — Contact Us

Email us at support@vorimal.com and include the following information:

  • Order Number

  • Reason for the return

  • Photos, if the item is damaged or defective

Step 2 — Receive Return Instructions

Our customer support team will review your request and reply within 24 hours with the necessary return instructions.

Step 3 — Return the Item

Securely pack the item in its original packaging and send it to the following return address:

429 Forbes Ave
Pittsburgh, PA 15219
United States

6. Refunds

Once your returned item has been received and inspected:

  • We will notify you whether your return has been approved

  • Approved refunds will be sent back to your PayPal account

Refund Processing Time

Refunds are generally processed within 7 business days after the returned product has been received, inspected, and approved by our team.

7. Exchanges

The quickest way to receive another item is to:

  1. Return the original product

  2. Place a new order after the return has been approved

8. Non-Returnable Items

The following products are not eligible for return:

  • Personalized or custom-made items

  • Final sale items, when clearly marked as final sale at the time of purchase

Need Help?

For questions or assistance regarding a return, please contact us at:

Email: support@vorimal.com

Business Information